Schneider Electricannounced the launch of a new Services offering, EcoCare for Modular Data Centers services membership. Members of this service plan can benefit from specialized expertise to help maximize
modular data centers’ uptime, while better optimizing maintenance and extending the life of their assets.
Members benefit from exclusive support that includes a dedicated customer success management team, who become their go-to-coach, orchestrating remote and on-site services teams and addressing infrastructure and maintenance needs at a system level rather than a fragmented approach for each asset only when problems arise.
Based on a membership with exclusive benefits for its members, this service offering helps to leverage greater potential of connected assets including:
- Optimum levels of support:By leveraging data analytics from connected assets, Schneider Electric's remote experts monitor equipment health status and can filter alarms to take action before a potential mission-critical issue occurs. In parallel, customers get faster response times to help ensure quicker action if needed on potentially mission-critical issues.
- Reaching sustainability goals: With EcoCare, customers can extend their assets’ life by up to 25 percent and reduce carbon emissions by using remote monitoring to better optimize on-site maintenance activities.
- Simplified digital experience through mySchneider portal: With a smoother and easier-to-use personalized digital experience through the mySchneider portal available 24/7, customers get more complete visibility of assets and warranty status, online chat, visits scheduling, and reports.
- Optimized maintenance activities:By continuously and proactively monitoring modular data centers at the system level, customers can help to reduce on-site activities, such as planned downtime, by up to 40 percent with a condition-based maintenance approach that monitors the condition of equipment to determine which maintenance tasks to complete and when. EcoCare members also get recommendations and insights to help improve the efficiency of their operations. Additionally, members benefit from specialized training, on-site or remotely, to further develop their teams’ skills.
EcoCare is a new and exclusive level of access to energy management and automation support and expertise for customers who demand proactive management of their systems to help drive higher performance, resilience and safety, and a smaller carbon footprint.