Infosysannounced its collaboration with ServiceNow, a digital workflow company, to launch the Infosys Live Operations platform, aimed at
enhancing customer experiences (CX) for telecom providers.
Infosys leveraged ServiceNow technology to build Infosys Live Operations, which seamlessly integrates with legacy and digital environments to simplify business operations by application rationalization and technology stack optimization. As part of Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey, Infosys Live Operations will help telecom service providers reduce time-to-market and make feature-rich products. The platform aims to deliver up to 95 percent improvement in operational efficiency, a 10-20 percent increase in quality of service and experience, and a 40 percent reduction in operational costs.
Infosys supports BT Group’s work with ServiceNow and has delivered multiple key projects in the past, using a range of different ServiceNow products and capabilities.